We apologize for any difficulty you may have had while placing your order. Contact Us by email or call us at 1-800-310-3773, Monday through Friday between the hours of 9am and 6pm CST.

We apologize for any difficulty you may have had while placing your order. <a href="https://contact.gorgias.help/forms/n7lhwnvd" id="isPasted" target="_blank" rel="noopener noreferrer">Contact Us</a> by email or call us at 1-800-310-3773, Monday through Friday between the hours of 9am and 6pm CST.

I'm having trouble placing my order. What's wrong?

Order cancellation and edit requests will be considered but are not guaranteed. This is simply because we try to ship out orders as quickly as possible. Once you receive an order confirmation by email, this generally means your order is already being

Order cancellation and edit requests will be considered but are not guaranteed. This is simply because we try to ship out orders as quickly as possible.&#xA0;Once you receive an order confirmation by email, this generally means your order is already being processed and cannot be changed or cancelled.

Can I cancel or edit my order?

Our orders process very quickly once they've been submitted and generally, we are unable to make changes or cancellations once the order has been processed.

Our orders process very quickly once they&apos;ve been submitted and generally, we are unable to make changes or cancellations once the order has been processed.<ul><li style="font-size: 16px;">To correct any errors with your order address information, we recommend contacting the carrier listed on your tracking email to request an address update or correction.&#xA0;</li><li style="font-size: 16px;">If the order has been processed, unfortunately, the order will ship as is and cannot be modified.&#xA0;</li><li style="font-size: 16px;">If you are unhappy with the products that were purchased, please reference our&#xA0;<a href="https://anastasia-beverly-hills-na.myshopify.com/pages/shipping-returns" id="isPasted">Return Policy</a>.</li></ul>

I need to change my order or change my address. How can I do that?

Your orders can be found by logging into your Anastasia Beverly Hills account and navigating to the "Order History" section of your Account page!. Please note, orders are processed and updated on business days. If your order has not shipped, please c

Your orders can be found by logging into your Anastasia Beverly Hills account and navigating to the &quot;Order History&quot; section of your <a href="http://anastasiabeverlyhills.com/account">Account page</a>!Please note, orders are processed and updated on business days. If your order has not shipped, please check back with us on the following business day to see if your order status has changed. All order updates will still be sent to the email address provided at the time of purchase (order confirmation, shipping confirmation, etc.).If you have additional questions regarding your order, please <a href="https://contact.gorgias.help/forms/n7lhwnvd">Contact Us</a> by email or call us at 1-800-310-3773, Monday through Friday between the hours of 9am and 5pm CST. We will be happy to assist you in any way that we can.

How do I check on my order status?

If you did not request a cancellation, there was a discrepancy with the billing or shipping information provided at the time of purchase, or your order was cancelled for your protection, as the payment information provided did not match the payment s

If you did not request a cancellation, there was a discrepancy with the billing or shipping information provided at the time of purchase, or your order was cancelled for your protection, as the payment information provided did not match the payment source.&#xA0;Please makes sure to contact your financial institution to confirm or update your payment details before placing a new order.

Why was my order canceled?

An order confirmation will appear as the final step in your order process. In addition, you’ll receive an email confirmation with the order number of your purchase! Once your order has shipped, you’ll receive an additional email to confirm shipment a

An order confirmation will appear as the final step in your order process. In addition, you&#x2019;ll receive an email confirmation with the order number of your purchase! Once your order has shipped, you&#x2019;ll receive an additional email to confirm shipment and tracking information.

Order Confirmation

The product and services available on our websites, including any samples, are for personal use only. As such, we reserve the right to limit per item order quantities.

The product and services available on our websites, including any samples, are for personal use only. As such, we reserve the right to limit per item order quantities.

Maximum Purchase Policy

We're sorry to hear that a portion of your order was damaged. In order to further assist you, please Contact Us. You will be asked to send a photo of your damaged item along with your order invoice or packaging slip. Customer Service will provide you

We&apos;re sorry to hear that a portion of your order was damaged. In order to further assist you, please <a href="https://contact.gorgias.help/forms/n7lhwnvd" id="isPasted" target="_blank" rel="noopener noreferrer">Contact Us</a>. You will be asked to send a photo of your damaged item along with your order invoice or packaging slip. Customer Service will provide you with next steps to receive a replacement for your damaged item.

My order arrived damaged. Please help.

If your order tracking has been updated by the carrier to a status of delivered and, you are unable to locate your package, please allow 1-2 business days as some deliveries are marked delivered prematurely. If you are unable to locate your order wit

If your order tracking has been updated by the carrier to a status of delivered and, you are unable to locate your package, please allow 1-2 business days as some deliveries are marked delivered prematurely.&#xA0;If you are unable to locate your order within 1-2 business days, please contact the carrier to confirm where the package was left when delivered. If you require additional assistance, please&#xA0;<a href="https://contact.gorgias.help/forms/n7lhwnvd" target="_blank" rel="noopener noreferrer">Contact Us</a>&#xA0;by email or call us at 1-800-310-3773, Monday through Friday between the hours of 9am and 5pm CST. We&apos;re happy to help in any way that we can.

My package was lost.

Anastasia Beverly Hills Return Policy. We want you to be totally satisfied with your order; however, we understand if a product doesn't work out and want to make the return as painless as possible. Unfortunately, we do not offer website credit for gi

Anastasia Beverly Hills Return PolicyWe want you to be totally satisfied with your order; however, we understand if a product doesn&apos;t work out and want to make the return as painless as possible.<ul><li>Naturally, we cannot take returns on overly used products or products purchased outside of our 30-day return window.</li><li>Please also note that we are unable to accept exchanges of products at this time.</li></ul>Unfortunately, we do not offer website credit for gift returns.<ul><li>All gift returns will be credited to the credit card of the gift purchaser upon receipt of the return. If a gift card was used, the refund will be issued to the gift card used at the time of purchase.</li></ul>Only items purchased on <a href="http://anastasiabeverlyhills.com" target="_blank" rel="noopener noreferrer">anastasiabeverlyhills.com</a> will be accepted.<ul><li>If your items were purchased at an authorized retailer, please contact that retailer directly to arrange for a return.</li><li>Items purchased on <a href="http://anastasiabeverlyhills.com" target="_blank" rel="noopener noreferrer">anastasiabeverlyhills.com</a> cannot be returned or exchanged at retailers that sell Anastasia Beverly Hills, LLC Cosmetics.</li></ul>If a BOGO &#x2013; &#x201C;Buy One, Get One&#x201D; free item is returned:<ul><li>Both the free item and purchased item included in the offer must be returned.</li><li>If only one item is returned, a refund will not be issued. A full refund will only be issued if both items are returned.</li></ul>If you received a free gift with purchase and would like to return your order:<ul><li style="font-size: 16px;">The free gift must also be returned.</li><li style="font-size: 16px;">If the free gift is not returned with your order, a refund will not be issued for the items returned.&#xA0;</li><li style="font-size: 16px;">Once the order is returned in full including the free gift with purchase, a full refund will be issued.</li></ul>For products purchased as part of a Kit or Set:<ul><li style="font-size: 16px;">All products included in the Kit or Set must be returned.</li><li style="font-size: 16px;">If any item included in the Kit or Set is not included in your return package, a refund will not be issued.</li><li style="font-size: 16px;">Once the order is returned in full, a refund will be issued.</li></ul> <hr> Domestic US OrdersPlease initiate your return through our self-service Narvar return portal: <a href="https://anastasia-beverly-hills-na.myshopify.com/apps/returns">Initiate Return</a>.&#xA0;<ul><li>You will receive a refund for only the item(s) returned.&#xA0;</li><li>Original shipping costs are not refunded on returned items.&#xA0;</li><li>Please include a copy of the original order confirmation in the package.&#xA0;</li><li>Your refund will be issued to the original form of payment within&#xA0;7-10 business days of the notification email sent to you, acknowledging your return has been processed.</li></ul> <hr> International OrdersAll international order&#xA0;returns should be mailed to:Anastasia Beverly Hills, LLC Attention: Returns Department 8900 Rex Road Pico Rivera, California 90660<ul><li>For International customers, shipping costs associated with the return will not be reimbursed.&#xA0;</li><li>You will receive a refund for only the item(s) returned.&#xA0;</li><li>Original shipping costs are not refunded on returned items.&#xA0;</li><li>Your refund will be issued to the original form of payment within 7-10 business days of the return.</li></ul>

How do I return or exchange a purchase made on anastasiabeverlyhills.com?

Send us an Email! Responses in 24-48 Hours (Business Days)

Order Assistance