FAQ
Anastasia Beverly Hills Frequently Asked Questions
I need to change my order or change my address. How can I do that?
Our orders process very quickly once they've been submitted and generally, we are unable to make changes or cancellations once the order has been processed.
I'm having trouble placing my order. What's wrong?
We apologize for any difficulty you may have had while placing your order. Contact Us by email or call us at 1-800-310-3773, Monday through Friday between the hours of 9am and 5pm CST.
My order arrived damaged. Please help.
We're sorry to hear that a portion of your order was damaged. In order to further assist you, please Contact Us. You will be asked to send a photo of your damaged item along with your order invoice or packaging slip. Customer Service will provide you
How do I return or exchange a purchase made on anastasiabeverlyhills.com?
Anastasia Beverly Hills Return Policy. We want you to be totally satisfied with your order; however, we understand if a product doesn't work out and want to make the return as painless as possible. Unfortunately, we do not offer website credit for gi
How do I check on my order status?
Your orders can be found by logging into your Anastasia Beverly Hills account and navigating to the "Order History" section of your Account page!. Please note, orders are processed and updated on business days. If your order has not shipped, please c
Why was my order canceled?
If you did not request a cancellation, there was a discrepancy with the billing or shipping information provided at the time of purchase, or your order was cancelled for your protection, as the payment information provided did not match the payment s
When is my order going to ship?
Domestic US Orders. Standard Shipping. Expedited Shipping. International Orders
My package was lost.
If your order tracking has been updated by the carrier to a status of delivered and, you are unable to locate your package, please allow 1-2 business days as some deliveries are marked delivered prematurely. If you are unable to locate your order wit
I've entered an invalid email address, what do I do?
Please Contact Us to request an update regarding your order status and to update your email address.
Where do you ship?
We currently ship to locations worldwide, except for the following countries:
I live internationally. Will I have to pay duties?
While beauty has no borders, International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. When ordering from Anastasiabeverlyhills.com, the recipient of the shipment is the imp
Why was I charged sales tax?
We collect US state sales tax on orders shipped within the following states:. We may also collect relevant taxes on international orders, depending on your destination country. Tax is estimated at the time an order is placed and a final calculation o
What payment options do you accept?
Anastasiabeverlyhills.com accepts Afterpay, American Express, MasterCard, Discover and Visa.
What are installments by Afterpay?
Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments, made every 2 weeks, without any interest. This option is available for US customers only. View additional details regarding this paym
Do you offer student discounts?
Yes, we use ID.me to offer an exclusive 15% discount code for students.Click "Verify with ID.me" in your cart and fill out all required information. (NOTE: This will take you to a third-party website, subject to third party's privacy policies & condi
Do you offer gift cards?
Yes! You can find our Gift Cards here: Anastasia Beverly Hills | Gift Card. Gift cards are delivered by email and contain checkout redemption instructions. Our gift cards have no additional processing fees. Please allow up to 15 minutes for your Gift
Can I gift wrap my order?
We do not offer gift wrapping at this time, but we hope to in the near future. Please sign up for our Newsletter for new offerings and updates.
Can I still receive a free sample/gift if I forgot to add it to my order?
Sample sized products are a free gift with purchase. Your free sample or Gift with Purchase must be added to cart when your order is placed. If a sample product or Gift with Purchase is not selected, it cannot be added after the order has been placed
I love your products, but I'm unsure of the shade that will fit me best.
Please Contact Us to request a shade recommendation and send us a current photo of yourself without makeup in natural daylight with your brows and your hair color visible. Please ensure no photo filters are applied so we can get the most accurate vie
How do I find out when a product I want is back in stock?
Our online inventory of products is constantly being updated and replenished. If a product is out of stock, you'll see the option to enter your email to receive restock notifications. We also suggest that you join our email list to find out about new
Can I combine promotions on your website?
No, unfortunately you can’t combine promotions, but you will still be able to obtain Free Shipping if you meet the threshold. If at any point products do qualify for additional discounts, please refer to the details of that specific promotion on the
Promotional Offers
All tiered promotional offers apply to the pre-tax amount of your order. Some offers cannot be combined with other promotions. Please see product page for exclusions. BOGO – “Buy One, Get One” and BOGO50 - “Buy One, Get One 50% off” offers apply to p